• Credit Card Payment
  Please check the closing date and payment date with your respective credit card company.
  
• Convenience Store Payment
  You can make payments at the cash register after issuing a payment slip at a dedicated terminal in a convenience store. After the payment is completed, you will receive an email with the necessary payment numbers. Based on this payment information, you can pay at convenience stores nationwide.
  
• Bank Transfer
  You can make a transfer from a financial institution convenient for you. The financial institution's fees will be borne by the customer.
  
• Paidy Postpaid
  This service allows you to make a consolidated payment the following month (convenience store payment, bank transfer, account transfer) by simply entering your email address and mobile number and performing SMS authentication. Furthermore, if you verify your identity with the Paidy app, you can also use 3, 6, or 12 installments with no fees, and you can change the number of installments from the app after purchase.
  

Products will be shipped after various procedures or payment confirmation.
*For convenience store payments and bank transfers, if payment is not made within 3 days, the order will be automatically canceled. In the unlikely event that you are unable to make the transfer in time, please contact us.

• Yamato Transport / Sagawa Express
  Your order will be delivered by either of these shipping companies from our store or warehouse.
  

• Standard Shipping: ¥600 (tax excluded) nationwide
  *Okinawa (flat rate, tax excluded: Size 60: ¥1,000, Size 80: ¥2,000, Size 100: ¥3,000)
  For remote islands, we will provide a separate estimate for shipping. Example: For remote islands in Okinawa Prefecture, Size 60: ¥3,440 (tax excluded).
  
• High-Value Purchase Discount
  Free shipping for product totals of ¥10,000 (tax excluded) or more *Excludes Okinawa and remote islands / Additional charges apply
  
• Bulk Purchase
  If you order multiple items that require shipping to the same address, the shipping fee will be equivalent to the cost for one item. *Even if orders are placed on the same day, separate orders will incur separate shipping fees.
  

• Weekdays and Saturdays: Delivery as early as the next day
  Orders placed by 12 PM will be shipped within 1-3 days, excluding Sundays and holidays (including Obon and New Year periods).
  The shipping period may vary depending on the product and quantity ordered, so please contact us in advance if you are in a hurry.
  *We accept deliveries within 7 days from the order date. Please note that we cannot hold items for longer.
  
• If no delivery date is specified
  Deliveries will be made as early as the next day on weekdays and Saturdays. Orders placed by 12 PM will be shipped within 1-3 days, excluding Sundays and holidays (including Obon and New Year periods).
  
• If a delivery date is specified
  You can specify the delivery date and time. You can choose from the following time slots:
  [9 AM - 12 PM, 12 PM - 2 PM, 2 PM - 4 PM, 4 PM - 6 PM, 6 PM - 8 PM, 8 PM - 9 PM]
  *Please note that if you specify a delivery time, the delivery date for standard delivery may be shifted to the next day.
  
• Estimated delivery time after shipping
  [Hokkaido Area: 1-2 days, Tohoku Area: 1-2 days, Hokuriku Area: 1 day, Kanto Area: 1 day, Tokai Area: 1 day, Kansai Area: 1 day, Chugoku/Shikoku Area: 1-2 days, Kyushu/Okinawa Area: 1-2 days]
  *For customers in some areas, the number of days until delivery may vary due to weather conditions and traffic.
  We are not responsible for any delivery problems after shipping, so please contact the delivery company directly.

• DHL Express
  After we receive payment confirmation, we will send your items within 2-3 business days.
  Once shipped, you will receive a shipment confirmation email from us with the tracking number included.
  
• Shipping and Delivery
  All international packages will be shipped via DHL.
  Asia / Oceania: 1 - 3 days・Europe / South America / North America: 2 - 5 days・Other Countries: 1 - 5 days
  
  *All international packages may be subject to duties and taxes.
  The regulations regarding custom fees are established by your local customs authorities.
  Please check your local customs website for more information.
  *For remote areas, additional delivery fees may be incurred.
  
• Returns and Exchanges
  We do not accept any cancellations, returns, or exchanges.
  Exceptions include:
  -Damaged goods　-Incorrect item
  
  A refund will be requested and will appear back in your account within 2-3 business days.
  *If we cannot issue an exchange for reasons such as out of stock, we will issue a full refund.

• Due to shared inventory with our physical store, we take the utmost care, but there may be instances where an ordered item is out of stock. We kindly ask for your understanding in such cases.
• We do not handle used, counterfeit, or copy products whatsoever.
• Please allow for slight measurement discrepancies as product sizes are taken with a tape measure on the actual item.
• Prices may be subject to change without notice due to exchange rate fluctuations (sharp yen depreciation/appreciation).
• For international brands and imported products, there may be slight ink unevenness or splashes, minor dirt, small scratches from the manufacturing process, loose threads, or other imperfections due to overseas standards. However, these are not considered used or defective items.
• Sizes may vary slightly depending on the body of the product, but please understand this as a characteristic of the product.
• Cut-and-sew, denim products, and handmade products may have individual differences due to the use of natural materials or special processing. Please understand that minor scratches and dirt are intentional for appearance and texture and are not considered used or defective items.
• Outer packaging such as outer boxes and packages may have scratches or dents from import or delivery. However, due to the characteristics of international brands and imported products, these are not considered used or defective items.
• Orders must be placed under your real name. Please note that we cannot respond to problems caused by orders placed under a pseudonym or an name that is not your real name.
• If a product is returned due to customer's refusal to accept delivery or long-term absence, we will charge a handling fee including the round-trip shipping costs incurred for the return and reshipment. Furthermore, if we do not receive a response from you or if the handling fee is not paid, we will refrain from future transactions and take strict measures, including legal action.
• If a case is deemed malicious, we will file a police report and initiate small claims court proceedings. If this claim is ignored, we will take legal action at the summary court that has jurisdiction over our location. In such cases, all costs incurred for appearing in court will be borne by the customer.

In all cases, we will respond in accordance with our regulations, including those listed above.

• Size exchange available if you contact us within 3 days of product arrival
  Handling fee ¥1,000 (tax excluded) (and customer is responsible for return shipping costs) *Okinawa and remote islands are not eligible for size exchange.
  
• If you wish to exchange an item, please complete the procedure within 3 days of contacting us and return the product in the original packaging or other suitable packaging to the address above, with shipping paid by you. *Please note that if the product is returned with shipping paid by the recipient, we will charge you the recipient-paid shipping fee separately. Please understand that we cannot process returns or exchanges if the item is returned without prior contact.
• *We will contact you in return. If you do not reply within 3 days, we will consider your request withdrawn. Please understand that we cannot respond after that. *We will only process one size exchange for customer convenience. Please note that returns or exchanges for any products purchased on our online store cannot be processed at our physical store.

Please note that for returns and exchanges, in all cases, we will process them after confirming the product at our company.

• Customer's convenience for in-store purchases.
• If the product has been used even once after arrival, or if there is any sign of use.
• If wrinkles on leather products or enlarged belt holes are observed.
• If the product has odors such as perfume or tobacco.
• If the product has been washed or sent to a dry cleaner.
• If scratches or dirt occurred due to customer's negligence.
• If contact was not made within 3 days of product arrival.
• If product tags or labels have been cut off or are missing.
• If the product box or accessories are missing.
• For products that come into direct contact with the skin, such as underwear, socks, or innerwear.
• If the packaging excluding the product itself has been opened, or if accessories have been removed or are missing.
• If the product is returned without contacting us.
• For all sale items and items purchased using coupons.
• For special planning products such as lucky bags/boxes.

• Seller
  VENTURER Inc.
• Store Operation Manager
  Masahiro Hirota
• Address
  Harajuku XS Building 201, 5-17-8 Jingumae, Shibuya-ku, Tokyo
• Phone Number
  03-6427-4987
• Email Address
  customer@venturer.co.jp